Learning and Communicating

users

   ¢  A survey conducted in 2005 found that in US:

—                                 More than 900 million users

—                                  About 90% use e-mail,

—                                 40% use instant messaging

—                                 20% use chat/forum

   ¢  Expansion of education over the Internet/web

   ¢  Intensive use in organizational communication

   ¢  Personal and organizational web pages

   ¢  Interpersonal, organizational and educational online communication :

                    > Connecting people in workplaces and educational institutions

                                 > Supplement for other communication channels

                                       > Support for diverse interpersonal and group interactions and activities

     >       Development of online relationship

communication

¢  What can be improved in online communication?

                > Personal use of the Internet/web

    > Interaction with other users of the Internet

    > Online relationship development

    > Presentation of oneself, product/service and institution

    > Learning/teaching over the internet

                               > Secure and private use of the internet

online

   ¢  E-learning online communication:

                    > SELF - individual use of the internet

     >         INTERACT – online communication with others

     > RELATE – skills for development of online relationships

                                         > PRESENT – presentation of oneself, product, organization

     >       LEARN – finding, using and presenting educational info.

     > PROTECT - related to internet security and privacy

¢  One-to-one communication

             >   Understand the importance of one-one communication

    >          Select the most appropriate method to communicate

    >          Prepare to communicate with an individual

    >        Communicate appropriate and effectively

    >      Maintain appropriate records of communications

one to one communication

                 ¢  Effective communication

        > Understand the communication process

                        > Appreciate the strengths and weaknesses of different methods of communication

   > Recognize which communication method to use in a range of work situation

                        > Describe the key stages in the communications process

effective communication

                ¢  Non-verbal communication

        >       Understand the need for the communication

   >        Select written communication type

   >        Produce effective written communication

   >       Use standard conventions when writing

   >      Use appropriate tone (eg: DON’T USE CAPITAL LETTER) and level of language.

non-verbal communication

              ¢  Communicate with your friend via e-mail.

e-mail

  ¢  Send this message to your friend :

            >  I love you

                        >   I hate you
                        >  You look charming today

    

messages to your friends

  ¢  Express those message in

  >   Good communication

  >   Bad communication